They didn't respond to me. My tech support account and my forum account use different names. (Same email, but I digress, no new emails.)
Check your junk email folder. I know they responded to a person with your name, under that same email you use for both forum and Tech Support.
It works now after a 6 hour outage
That's because we cleared out your unused active clients. I'm glad to hear you're up and running again.