Cannot validate your forum account?
When using your username/email, I get "Invalid credentials entered" error (as expected, because I don't know the password)
@admin Well, okay. So what do I do? I can log into the portal part of the site just fine using the same credentials, but not the forum, so I know I don't have the wrong password.
said in Cannot validate your forum account?:
I can log into the portal part of the site just fine using the same credentials, but not the forum, so I know I don't have the wrong password.
I'm looking into it.
I have tested connection to forum using your PGPortal account.
The test was successful.
In order to run a proper test, I had your password reset. Please make sure you set a new password for your account.
Tell me if you have further problems connecting to forum.
@admin Is there anyway to combine or merge two accounts? I couldn't log into the forum after being in the hospital for a few weeks, but the forum kept rejecting me when I tried to log back in. Finally I had to create another account.
I dont think we have such option available.
What exactly happens when you make attempt to sign in using your old account?
@admin Username on account #1 is eclark1849.
Username on account #2 iseclark18941.
I use several machines to login, but as you can see, this time it's logged me out on my current machine and I'm answering as a "guest".
Guest said in Cannot validate your forum account?:
Eclarc, can you explain what exactly happens when your sign-in fails?
Where does it fail?
Any error messages?
I'm trying to get to the cause of the problem.
@admin Depends on which machine I'm on. My lap top will log me in as EClark18941, while my work computer logs me in as EClark1894. If I log out on either machine, I can only log back in using the previous username.
Any error messages?
If I log out on either machine, I can only log back in using the previous username.
By "previous" do you mean the other username or the same one?
Note: I have no trouble being logged on the same account on several machines...in fact I'm logged in on 3 different devices. Please be more specific in describing what/when goes wrong, step-by-step if possible.