Poser 9 no longer runs
renemata last edited by
I have been using Poser 9 for several years. I has been running without any problems. Suddenly I try to run it and it crashes at the same point every time. I have tried reboots but it still doesn't run. This is what Windows (Home 7) reports:
Faulting Application Path: C:\Program Files (x86)\Smith Micro\Poser 9\Poser.exe
Problem Event Name: APPCRASH
Application Name: Poser.exe
Application Version: 126.96.36.19927
Application Timestamp: 5075ce97
Fault Module Name: SMArtSkinUIReleaseDLLWin32.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5075b7ba
Exception Code: c0000005
Exception Offset: 00023b87
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reported this to the Support people but they haven't even acknowledged my e-mail. Has anybody seen this before? Does anybody know the solution?
Thanks in advance
Install the latest SR3.2.
For p9: http://my.smithmicro.com/poser-9-updates.html
for P2012: http://my.smithmicro.com/poser-pro-2012-updates.html
That will most likely fix the issue.
morkonan last edited by morkonan
Here's a cached thread on the issue from RDAN: https://webcache.googleusercontent.com/search?q=cache:RwhhoOi_C7oJ:http://forum.runtimedna.com/showthread.php?85354-Poser-9-exe-file-stopped-working%26p%3D896032%2BSMArtSkinUIReleaseDLLWin32.dll&hl=en&ct=clnk
I don't know the specific issue, but some general things you should try:
Make sure Poser 9 is updated with all the latest patches.
Make sure your OS is also updated.
It may also be that your system has bad references for that .dll file and your registry needs some maintenance. (That's especially true as a result of updates, lots of install/uninstalls/new apps, etc..) You may need to correct/remove bad pointers in your registry. If you want a free, basic, registry "cleaner" that just scrapes out old/bad registry entries, CCleaner is great for that. Download, install, run the registry clean at the default settings. It wouldn't be a bad idea to let it clean up everything else, either, since Poser doesn't always clean up after itself (its cache) and certainly can leave things behind during crashes.
Also - Some maintain this is caused by the now "infamous" Microsoft security patch for Flash. IIRC, to fix similar issue before SM patched 2012, I had to download and install Adobe Air and remove Internet Explorer 11. IIRC, this issue should have been fixed in patches and updates from SM, Microsoft and Adobe. First, make sure you've got all necessary updates from each, then start troubleshooting from there.
renemata last edited by
@wimvdb Thanks for the suggestion to apply the Service Release. I thought I had all the Sr's installed already. Anyway Poser ran as soon as I finished installing the SR. Thanks again!
morkonan last edited by
Woot! Congrats! Happy rendering!