Poser 11 freezing and crashing



  • @lululee said in Poser 11 freezing and crashing:

    I had a blue screen crash. My concern is it could be hardware problem.

    The computer's history
    Last January I wanted to be able to render Superfly faster so I got a GeForce GTX 980 Ti video card.
    The video card was quite large so the computer store told me I needed a larger case so I got a really
    big case with fans and a power supply. I still felt I was not able to render fast enough.
    The store told me I needed a faster processor:
    intel core i7-4790 Quad core processor
    GIGABYTE GA -z97-hd3 Socket1150 intel z97 chipset

    I have not as yet upgraded the processor and I am running:

    Win 7 Ultimate
    GeForce GTX 980 Ti
    Intel(R) Core(TM) i5 2320 CPU
    3.00GHz 3.00 GHz
    Memory 32.0 GB
    64 bit operating system
    Motherboard Asus Z97-K/CSM or equivalent

    This freezing/crashing started about 1 month ago and is getting worse. I don't know if it is the processor
    or maybe a hard drive problem.
    I just got a 2 tb hard drive and did a fresh install of windows. When my friend put it into the computer he
    got a blue screen crash so we put the original drive back in. I have no clue what the problem is.
    I did a malware cleanse and there were no malicious threats.
    Any advice would be truly appreciated. I am totally over my head with this and really miss Poser.
    Cheerio
    lululee

    It sounds like a jerk thing to say but I would ignore the questions about render settings, you said this was happening outside of Poser and crashes were happening in Firefox and when you switched your HD to your friends computer it crashed his comp. Obviously it's a fundamental hardware issue that causing this, and it sounds like it's the hard drive that's the culprit.

    I have a neat program that I use in the rare occasion that my comp needs a hard reset called "WhoCrashed". http://www.resplendence.com/whocrashed As long as you have crash dumps enabled, it will record hardware/driver crashes for you. Though it's reporting is simple, it's a lot easier than going through the event log or trying to debug the dump files with the ms developers kit nonsense.

    Though a more direct route to checking your HD for errors would be using the built in error checking test in Windows. Depending on the HD's manufacturer, they will probably have their own HD diagnostic tools. WD has Data LifeGuard: http://support.wdc.com/downloads.aspx?lang=en which is actually a very good program that reads the S.M.A.R.T. system. Keep an eye out for bad sectors.

    If it's not the HD and you think it could be your system RAM, you can always use after you try the Windows test from the link above. Memtest, has been around for ages and I had to use it years ago when a dual 16GB kit was giving me blue screens constantly. I'd let it run for about 8 hours or so because sometimes it can take a lot of cycles to finally catch the issue.

    Though the question about the PS is a very good one. If you're PS isn't up to handling the 980Ti you'll have the instability issues as well, but that doesn't explain why your friends comp crashed when he used your HD.


  • Poser Ambassadors

    Hi Everyone,
    I am very thankful for all of the help and links you have given me.
    I have used all of them.
    I've tested:
    *memory tested fine
    *Hard drives tested fine

    I downloaded "WhoCrashed" [http://www.resplendence.com/whocrashed](link url)
    This is the readout from Who Crashed

    On Mon 12/5/2016 5:28:32 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm!nvDumpConfig+0x223463)
    Bugcheck code: 0x50 (0xFFFFF88000BC6034, 0x8, 0xFFFFF88000BC6034, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 378.92
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 378.92
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 378.92 , NVIDIA Corporation).
    Google query: NVIDIA Corporation PAGE_FAULT_IN_NONPAGED_AREA

    Do you know what this means?
    I truly appreciate everyone's help.
    Cheerio
    lululee



  • @lululee

    Hi there

    I would personally rather install older drivers like is 376.09 which is probably best driver for rendering right now, unless you have GTX1080Ti where you will need newer drivers

    Newer Nvidia drivers are just pain and can cause errors in rendering

    Uninstall drivers through the DDU

    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    And install 376.09 which should work better in rendering and don't update drivers when they work

    And I would check as well Tdrdelay, I use this for changing TDR

    http://www.wagnardsoft.com/forums/viewtopic.php?f=8&t=755

    Hope this helps

    Thanks, Jura


  • Poser Ambassadors

    @jura11 said in Poser 11 freezing and crashing:

    GTX1080
    Hi Jura,
    Wow! This is very strange. I actually have a GTX 1080 Ti but it is showing up as 980 Ti.
    I used to have a 980 Ti but I bought the GTX1080 Ti in Jan 2016. Very strange.
    How would that happen?
    I'm going to take it to the computer store tomorrow.
    Thanks for all of your help.
    Cheerio
    lululee



  • @lululee said in Poser 11 freezing and crashing:

    @jura11 said in Poser 11 freezing and crashing:

    GTX1080
    Hi Jura,
    Wow! This is very strange. I actually have a GTX 1080 Ti but it is showing up as 980 Ti.
    I used to have a 980 Ti but I bought the GTX1080 Ti in Jan 2016. Very strange.
    How would that happen?
    I'm going to take it to the computer store tomorrow.
    Thanks for all of your help.
    Cheerio
    lululee

    Hi lululee

    Can you try download this

    http://www.guru3d.com/files-details/msi-afterburner-beta-download.html

    And check what you have, yours GTX1080 Ti is 11GB card and old 980Ti is 6GB

    Or you can try this if card is detected as should

    https://www.techpowerup.com/download/techpowerup-gpu-z/

    For drivers try 378.78 which should be OK, I didn't tried them

    http://www.guru3d.com/files-details/geforce-378-78-whql-driver-download.html

    Hope this helps

    Thanks, Jura



  • @lululee

    GTX1080 Ti has bee released 10 March and not sure of they sold you normal GTX1080 rather than Ti as Ti at January hasn't been released at all

    Hope this helps

    Thanks, Jura


  • Poser Ambassadors

    Hi Jura,
    You're correct. It is a 980 Ti.
    My brain is not at it's best.
    I'll take it in tomorrow and let them fix it.
    First, I'll try those drivers.
    Cheerio
    lululee



  • @lululee

    Hi lululee

    Please try install 376.09 as first as these drivers works beautifully on my GPUs tried like GTX1080 or GTX1070 and Titan X SC Maxwell

    Hope this helps

    Thanks, Jura


  • Poser Ambassadors

    Hi Jura,
    Just installed the drivers.
    Hope this solves my problem.
    I thank you so much for your help.
    Off to try Poser.
    Cheerio
    lululee



  • I hope updating the drivers solved it for you. These types of issues are the worst... I hate them so much.


  • Poser Ambassadors

    @johndoe641 said in Poser 11 freezing and crashing:

    I hope updating the drivers solved it for you. These types of issues are the worst... I hate them so much.
    Hi,
    Yes, this is not a fun process.
    Unfortunately the driver update did not solve the problem. At this point the computer is crashing without any programs running.
    I have an appointment tomorrow for a complete physical diagnostic from the store that built the computer so I am hopeful they will find the solution and I will be up and rendering very soon.
    Cheerio
    lululee



  • Ug, sorry to hear that lulu.

    Does your mobo or cpu have integrated graphics you can try instead of the 980ti? If your ram is good and the hd tests seemed ok, it could simply be a power supply not being able to fully support the needed voltage to the video card.

    Also, if you can look inside your case and let me know if they actually plugged in the 8+8 molex spots on the top of the video card. You could be getting the same errors you're seeing when even one of the molex isn't supplying power.


  • Poser Ambassadors

    @johndoe641 said in Poser 11 freezing and crashing:

    Ug, sorry to hear that lulu.

    Does your mobo or cpu have integrated graphics you can try instead of the 980ti? If your ram is good and the hd tests seemed ok, it could simply be a power supply not being able to fully support the needed voltage to the video card.

    Also, if you can look inside your case and let me know if they actually plugged in the 8+8 molex spots on the top of the video card. You could be getting the same errors you're seeing when even one of the molex isn't supplying power.

    I am not sure what any of those cables are. I have no experience with opening up the computer. Tomorrow the technicians will look at it.
    I got this free software ["WhoCrashed" http://www.resplendence.com/whocrashed_help.htm](link url)
    I think the read out shows it must have something to do with the video card.
    Hopefully the technicians will be able to sort it out quickly.

    "WhoCrashed" analysis
    5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 378.78 , NVIDIA Corporation)



  • @lululee

    Hi lululee

    If driver reinstall didn't fixed that, then I would check HDD as first and use SFC/ scannow

    Have look on this how to do it

    https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

    Try this as first and agree with PSU as well this can cause that, but usually this you will get with any load applied on GPU

    Do you have installed any game or can you try install this if PC passes this?

    http://www.geforce.com/games-applications/pc-applications/Unigine-Heaven-2/downloads

    If they replaced HDD then I wouldn't rule out HDD issue which is common too, due this I recommend switching to SSD, they're now cheap and keep normal HDD for files and runtimes etc

    Hope this helps and best of luck

    Thanks, Jura


  • Poser Ambassadors

    Hello my friends,
    I am now back with my computer functional and behaving properly.
    It was a RAM problem.
    My computer had RAM by 2 different companies. It seems they weren't playing nice together hence the freezing, memory loss causing crashes etc.
    Also due to the crashes it seems there was some extra baggage in the os. Once they cleaned it up and replaced the RAM all is well.

    I truly thank all of the people who helped me troubleshoot and gave us all those wonderful links to the different utilities.
    

    It really is so rewarding to work with all of you in this forum. I learned so much from you and I have deep respect for the quality of expertise you bring to this forum.
    It is a joy to work with you and we have a top quality forum because of all of you.
    Cheerio
    lululee



  • @lululee While I didn't contribute, as anything I would have suggested had already been said, I am very glad that you got it sorted out. :)


  • Poser Ambassadors

    @lululee Yes, that certainly could cause problems
    Glad they figured it out!