MS 5 EX => CSP? License doesn't work in CSP
kbaccki last edited by
I have a MS5 EX license (two, actually, on DVD) that for one reason or another were never registered w/ Smith Micro. I'm running 5.0.3 on Mac OS 10.12.6. I'm under the impression that MS 5 EX can be updated directly to CSP 1.x.
1.) Should the MS5 EX license work out of the box w/ CSP? I've tried installing CSP 1.5 and CSP 1.6.4 "update" from the Celsys site, and the serials are not recognized by either.
2.) What was the last MS 5 EX update? I want to see if I can get that from SM... though I won't be holding my breath...
Thanks in advance!
ratscloset last edited by
Yes it should work
You will want to contact Celsys Support if you have issues.
kbaccki last edited by kbaccki
Thanks for the prompt reply.
You know... sometimes it's difficult to be an idiot. Then you realize "o" != "0".
I must have correctly entered "0" when I first installed, but then yesterday I was trying to use "o". D'oh!
Installing and activating 1.6.2 worked with the MS 5 EX serial.
anomalaus last edited by
@kbaccki and of course, they're right next to each other on the keyboard. Don't kick yourself over that one. I can't count the number of times working in IT support I had to explain to people that holding down the shift key while pressing the semi-colon key will not enter their correct password, since it contains a semi-colon, not a colon. D'Oh! (Quite apart from the fact that they were still using the default admin password D-8<).